Frequently Asked Deilvery Questions
What are your delivery costs within Australia?
What are your international delivery costs?
How long will it take to dispatch my order?
Once my order has been dispatched, how long does delivery take?
What delivery address should I use?
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What are your delivery costs within Australia?
Delivery costs are based on the weight of your order. For orders up to 5kg, please use the below information, for orders above 5kg, your delivery cost will vary depending on your location and the total weight of your order. Once your products have been added to your cart, your exact delivery cost will be calculated.
|
Weight
|
Price (incl GST)
|
Transport service
|
Tracking
|
|
Up to 500grams
|
$6.50
|
Aust. Post - Registered
|
Limited tracking available
|
|
500grams to 1kg
|
$9.95
|
Aust. Post Couriers
|
Full tracking available
|
|
1kg-3kg
|
$13.50
|
Aust. Post Couriers
|
Full tracking available
|
|
3kg-5kg
|
$16.95
|
Aust. Post Couriers
|
Full tracking available
|
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How long will it take to dispatch my order?
Orders are generally dispatched from our warehouse within 24-72 hours from receipt of order. If your order will be delayed for any reason, we will notify you upon receipt of your order. Please allow up to 5 business days for manufacturing and dispatch of our DIY Stationery, invitation and bonbonniere boxes. For urgent orders, please contact us directly.
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Once my order has been dispatched, how long does delivery take?
The below information is to be used as a guide only. Once your order has been dispatched and is in the hands of our courier we cannot guarantee specific delivery dates or times.
Orders under 5kgs
|
Transport service
|
Destination
|
Estimated Delivery Time
|
|
Star Track/Aust. Post Couriers
|
Australian Capital Cities
|
1 Business Day from dispatch
|
|
Star Track/Aust. Post Couriers
|
Outside Capital Cities
|
2-5 business days
|
|
Australia Post - Registered
|
Australian Capital Cities
|
1-3 Business Days
|
|
Australia Post - Registered
|
Outside Capital Cities
|
4-5 Business Days
|
|
Australia Post - Registered |
International |
3-15 Business Days |
Orders over 5kgs
|
Transport service
|
Destination
|
Estimated Delivery Time
|
|
Star Track
|
Adelaide, Albury, Bendigo, Canberra, Geelong, Melbourne, Shepparton, Sydney & Traralgon
|
1 Business Day from dispatch
|
|
Star Track
|
Brisbane, Central Coast NSW, Coffs Harbour, Newcastle, Orange, Tamworth & Wollongong
|
2 Business Days from dispatch
|
|
Star Track
|
Darwin, Gold Coast, Hobart, Launceston, Mackay, Perth, Sunshine Coast, Townsville & other regional areas
|
3-5 Business Days from dispatch
|
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What delivery address should I use?
We highly recommend using a business address for all deliveries. However, if you are unable to do so, by proceeding with your order, you are agreeing that your parcel will have an automatic authority to leave if your premises are unattended. You can provide additional delivery instructions such as ‘leave on front door step’ or ‘leave at backdoor under carport’. Please note that our courier is unable to contact you prior to delivery or deliver at a specific time. Australian Specialty Paper accepts no responsibility for any loss or damage which may result from an Authority to Leave delivery.
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Do you deliver internationally?
We deliver our products internationally via Australia Post Registed Post International. Delivery costs are based on the weight of your order. Your delivery cost will vary depending on your location and the total weight of your order. Once your products have been added to your cart, your exact delivery cost can be calculated.
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